Accenture Hiring for HR Service Delivery Associate Apply Online

HR Service Delivery Associate – Accenture | Bengaluru

Job ID: AIOC-S01588827
Role: HR Service Delivery Associate
Type: Full-time
Experience Required: 0–2 years (Freshers and early-career professionals)
Location: Bengaluru, India
Qualification: Any Graduation

About Accenture

Accenture is a global professional services company with leading expertise in digital, cloud, and security. Combining unmatched experience and specialized skills across 40+ industries, we deliver Strategy & Consulting, Technology & Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Our 699,000 people serve clients in more than 120 countries, delivering on the promise of technology and human ingenuity. We embrace the power of change to create value and shared success for our clients, employees, shareholders, partners, and communities.

About the Role

As an HR Service Delivery Associate, you will be part of the Talent Acquisition team, focusing on Workday Recruiting. This role involves providing Tier 2 customer support, ensuring smooth recruitment processes, and maintaining high levels of customer satisfaction through effective communication and service delivery.

Key Responsibilities

• Handle inbound calls, emails, and chats; log cases accurately in the system.

• Provide recruitment support to applicants (new hires, rehires) following defined processes.

• Assist customers with navigating self-service portals.

• Conduct security verifications per company policies and GDPR guidelines.

• Place outbound calls when necessary, adhering to client/company protocols.

• Maintain exceptional data and call quality standards while meeting SLA targets.

• Keep process documentation and knowledge bases (DTPs, SharePoint, repositories) updated.

• Minimize customer complaints by delivering excellent service and issue resolution.

• Collaborate with peers and supervisors through open communication.

• Work in shifts aligned with U.S. time zones; flexible weekly rotation (Mon–Fri, Tue–Sat, Wed–Sun).

Skills Required

• Technical:

  • Ticket Tracking Systems (ServiceNow preferred)

  • ERP Systems

  • Microsoft Office Suite

  • Typing speed: 50 WPM

• Behavioral & Professional:

  • Excellent verbal and written communication skills

  • Strong customer focus with problem-solving abilities

  • Quick learner with good technical aptitude

  • Team player with a positive attitude

  • Ability to work under pressure and meet deadlines

  • High standards of integrity, punctuality, and discipline

  • Attention to detail and accuracy

Preferred Qualifications

• Prior international BPO experience preferred but not mandatory.

• Flexibility to adapt to shifts based on business needs.

Why Join Accenture?

• Be part of a global leader in digital and business transformation.

• Work in a dynamic and diverse environment with inclusive growth opportunities.

• Gain exposure to international HR processes and talent acquisition systems.

• Opportunity to grow within Accenture’s HR & Operations verticals.

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