Position Summary
The Content Publishing Manager (Individual Contributor) is a capability leader and subject matter expert responsible for document level publishing of medical writing deliverables and driving excellence across the technical compliance and publishing domain. This role combines deep hands‑on publishing expertise, advanced platform capability (Veeva and associated tools), and strong project leadership.

The role serves as a central point of communication for Clinical QC and Publishing operations, ensuring regulatory‑ready outputs, robust project and quality KPI governance, optimised resourcing, and continuous capability enhancement. In partnership with the vertical lead, the role contributes significantly to building a high‑performing, innovative, and globally aligned publishing service model
Responsibilities
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

Perform the following tasks independently:

1. Technical Expertise & Quality Control

• Act as a senior technical expert for publishing and compliance QC of clinical and regulatory documents of all complexity levels (CSRs, Protocols, IBs, Module documents etc).
• Demonstrate advanced, hands-on proficiency in Veeva Vault, including workflow optimisation, troubleshooting, and integration with other tools and platforms (Adobe, Clinical Vault, Regulatory Vault, TRS etc).
• Lead quality assessments to ensure all outputs meet GSK standards, compliance expectations, and global regulatory requirements.
• Lead technical assessments, perform peer QC, and provide real‑time guidance on document compliance and publishing readiness.

2. Project Delivery, Scheduling & Forecasting

• Independently plan, prioritise, schedule, and track a multi‑document delivery pipeline.
• Align capacity vs. demand across workstreams, enabling on‑time delivery to SLAs and anticipating and addressing bottlenecks or risks.
• Maintain operational oversight through milestone tracking, throughput measurement, and submission delivery planning.
• Escalate risks proactively with clear mitigation strategies.

3. Process Ownership & Continuous Improvement

• Serve as process owner for key publishing tasks; collaborate with SMEs, GPOs, and platform teams to refine global processes.
• Define, optimise, and maintain SOPs/WIs, templates, style guides, and automation workflows.
• Lead root‑cause analyses, drive CAPAs, and implement cycle‑time and quality improvements.
• Ideate and implement lean publishing practices and scalable automation solutions.

4. KPI Management, Reporting & Governance

• Monitor and maintain operational and quality KPIs with periodic assessments and tracking.
• Build automated dashboards and reporting solutions using advanced Excel, Power BI or equivalent.
• Provide regular updates on performance metrics, capacity‑demand insights, vendor performance, and operational risks to stakeholders and the vertical lead.
• Ensure audit readiness and inspection support, as needed.

5. Stakeholder Engagement & Collaboration

• Act as a key technical liaison for and between medical writing and cross-functional teams such as regulatory, clinical operations, and statistics to align on process and delivery requirements.
• Collaborate with external vendors, ensuring they are trained, aligned to SLAs, and delivering consistent quality.
• Support vendor onboarding, performance assessments, and capability enhancement.

6. Mentorship & Capability Enablement

• Mentor publishing specialists and associates through structured training, peer QC, and hands‑on technical coaching.
• Implement capability‑building initiatives to improve publishing tools, processes, compliance, and innovation approach.
• Drive a culture of continuous improvement, knowledge sharing, and technical excellence.

Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals
– Master’s degree in pharmacy, Life Sciences, Biomedical Science, or equivalent scientific discipline.
8+ years of experience in:

• Medical writing / clinical document publishing or regulatory publishing within pharma/biotech R&D.
• Strong knowledge of regulatory guidelines, SOPs, and eCTD publishing standards.
• Hands‑on publishing of CSRs, Protocols, IBs, and Module documents to meet global regulatory standards.
• Practical, advanced document level publishing experience within Veeva Vault.
• Managing complex publishing pipelines, forecasting workloads, and meeting regulatory timelines without direct supervisory authority.
• KPI and dashboard development, operational analytics, and performance reporting.
• Strong stakeholder and vendor engagement experience in a global, matrixed environment
• Strong communication and analytical and problem‑solving capability with attention to detail.

Preferred Qualification

• If you have the following characteristics, it would be a plus
• Advanced Excel skills; experience with Power BI/Tableau dashboard creation.
• Ability to independently resolve technical/project issues while escalating appropriately when needed.
• Hands-on experience with publishing / document automation tools like Adobe plug‑ins or scripting (macros/Python).
• Veeva Vault administration, configuration or implementation experience.
• Exposure to platform integrations, automation pilots, or workflow optimisation initiatives

Working Model
This role is based in India and will follow a hybrid working model. You will be expected to work on site for collaboration days and work remotely for focused tasks, in line with local team arrangements.

What we value
We look for people who are clear communicators and dependable collaborators. You should enjoy organising work, solving process issues and helping teams meet deadlines. We welcome different perspectives and support an inclusive workplace where everyone can contribute their best work.

Interested?
If this role feels like a fit, we would love to hear from you. Apply now and tell us how your skills and experience will help us publish high-quality scientific content that supports our mission to unite science, technology and talent to get ahead of disease together.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.